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Unsolicited 'Technical Support' Telephone call, 2017/06/24.
Been a very frustrating, hectic and boring time lately. Today I was watching a
film and I get a call. It being a Saturday I decided to answer for it most
likely wouldn't be telemarketers. Of course it was a scam. But I played along.
In the end he actually said to me 'Good luck to you.'. I must admit I'm quite
proud; or I would be proud if I could feel pride: I in general cannot. Still,
this is the second time (the longest time I had someone on the phone was 45
minutes and he told me he wanted out of his scamming and wanted a friend) I've
had them end up being polite. That I think is an accomplishment. It went
something like this.
- Scammer: This is [...] from [some computer support organisation, I
presume].
Oh dear. Another unethical, immoral arsehole who tries to cheat people out of money even
when it causes them much grief and possibly much worse. I am not
however vulnerable and it is my duty to waste their time.
- Me: Go on.
Whilst it is my duty to waste their time I can't say I enjoy
listening to the tosh - the same scaremongering routine they use for
everyone who doesn't hang up on them immediately.
- Scammer: We've received signals that your computer has downloaded
something bad for your computer.
Something along those lines. I have a hard time understanding
these people more than most but this is of course one of the things
they like to claim: they're seeing activity from your computer that
puts it at risk. I can't quite remember exactly what I said in
response but he shortly after tells me to turn my computer
on.
- Me: You told me that you're receiving bad signals from my computer
but you've now asked me to turn my computer on. If my computer is off
how can it be sending you signals?
This is something I've written about before but never actually
said to any of these scum. I went on saying it's physically
impossible. He raised his voice and I raised mine louder so he could
hear me the better. He finally had something new to say; new but frankly
stupid.
- Scammer: I DON'T CARE ABOUT YOUR PHYSICS!
Yes he really did shout and yes he said this exactly. You can just
tell he's not sure how to react and only wants his way; the fact I'm
denying him this supposed right is infuriating him. Good. But I consent
and let him continue.
- Scammer: Is your computer on?
A bit better: not so presumptuous. Of course it would be a bit late
for anyone who can think rationally (and the fact he scaremongers means
many probably aren't - if they even put together that their computer
couldn't have sent signals if it was off).
- Me: Yes.
- Scammer: I'm going to show you what we're seeing.
Really. I'm quite sure you will. Or more correctly you'll
attempt to show me what you want me to see! It won't work
though. I still play into his game.
- Me: Okay.
- Scammer: Look at the bottom left of your keyboard. You see the
'C-T-R-L', the control key?
Of course the fool wants me to find what is to the right of it. I
can't of course do this (not that it'd show what he wanted anyway since
I don't run Windows). It's amusing isn't it that they assume everyone
runs Windows, everyone has a Windows keyboard but yet there are many
other operating systems and different keyboards; what if I was using a
Mac? Would I have these features? Of course not! But that's beyond their
recognition. He continues anyway and asks me if I see the Microsoft logo
on the key to the immediate right. I play along and tell him I do indeed
see it.
- Scammer: You need to hold the key down first.
I knew what came next of course: he would tell me to hit the 'R' key
whilst holding the Windows key down.
- Scammer: You then need to press the 'R' key.
He asks me if I have done so and I tell him I have. He then asks me
what I see.
- Me: The same thing as before.
Truth. I did see the same thing as before: In fact I still had VLC
up.
- Scammer: You must not be doing it right. You need to hold CTRL down
whilst you hit 'R'.
I tell him in fact I am doing this. You'd think he would have put
together it by now - or you would like to think he'd have. But if he
made any use of his neurons he'd not be doing what he's doing in the
first place therefore mooting the entire point.
- Scammer: What browser are you using?
I thought he asked this and I couldn't think of why he was asking me
this. He clarifies and mentions 'Firefox'. I confirm that I 'usually'
use Firefox. Perhaps I should have told him I use Lynx! Maybe next
time... But amusingly I also mentioned to him that I've been having
problems with my keyboard. Yet he then proceeds to tell me an address to
type...
- Scammer: Go to the address bar and type what I tell you.
Just like that. I'm sure that's really, really smart! He of
course starts by saying 'W' 'W' 'W'. But he waits a while. And waits. He
waited until I told him to go on. How slow does he think I type? Not
that I was typing any of it in the first place...
- Scammer: He continues the URL.
I of course pretend to be typing it. Though my keyboard is actually
loud enough that if he knew he would have been able to know I wasn't typing
anything (though I would have just typed something random in that
case).
- Me: And? Did you want me to press enter?
He has me read it off to him first. I tell him what he said (which I of course will
not be documenting though I might look into it so as to maybe help get rid
of it - if at all possible). He then tells me to press enter. He asks me
what I see.
- Me: The same thing. I'm seeing Firefox.
He still didn't get it! He questions me again and I tell him
he wanted me to go to Firefox and type in an address. I did so (not
really but for all he knew I did) and told him again that I'm still
seeing Firefox. Of course I didn't even have Firefox open (notice he
didn't ask me to open it though he did say to go to it that's not
exactly the same thing).
- At this point he says something I couldn't quite discern. It was
something to the effect of you don't have the problem with your computer
(unlikely except the last thing he said to me makes me wonder) or
otherwise that I'm not typing it into the computer.
- Scammer: Good luck to you. *hangs up*
Brilliant. Yes I actually had one of these scammers say to me 'Good
luck to you' when I just wasted his time and cheated him out of another
victim (which he hoped would be me, of course). One might say that if he got
angry he would have lost but I consider it a victory that I actually made
him lose and then be nice to me about it. Oh yes. For someone who wanted to
scam me - and cause me all sorts of problems in the process - I think it's
quite a victory that he ended it politely!